Privacy Policy

Last updated: April 2026.

1. Who we are

Drainsco ("we", "our", "us") is a Hampshire-based drainage service covering Fleet and the surrounding GU postcodes. We respect your privacy and look after the small amount of personal data we collect from you carefully.

2. What we collect

Your name and contact details (phone, email, address) when you book a job or request a quote
Notes about the job we attend (drain type, fault found, camera footage and photos for survey or insurance jobs)
Payment confirmation details from our card processor (we never see card numbers ourselves)
Standard website analytics (pages visited, anonymised IP, device type)

3. How we use it

To dispatch an engineer and complete the work you booked
To keep records of the work carried out and any survey footage (handy if a drain needs revisiting or a repair is followed up later)
To produce reports and photographs for your insurer where applicable
To improve our website

4. How long we keep it

Job records are kept for 7 years (HMRC requirement). After that they're destroyed. Marketing data, where you've opted in, is kept until you ask us to remove it.

5. Your rights

Under UK GDPR you can ask to see what we hold, ask us to correct it, or ask us to delete it. Email info@fleetdrainrepair.co.uk and we'll handle it within 30 days.

6. Cookies

We use a small number of standard cookies for analytics. No advertising cookies, no third-party trackers beyond our hosting provider and analytics tool.

7. Contact

Email info@fleetdrainrepair.co.uk or ring us on 01252 413070.

Tell us about the job, we'll ring you back.

For non-emergency jobs (CCTV surveys, planned drain repairs, commercial enquiries) drop your details in below and we'll ring you back the same working day. For a blocked drain or an overflow right now, please call.